Return and Refund Policy

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Returns must be initiated within 10 days of the purchase date.

Exclusions:

Personalized or custom-made items are not eligible for returns unless there is a manufacturing defect or an error on our part. Items purchased during clearance sales or promotional events are considered final sale and cannot be returned.

How to Initiate a Return:

To initiate a return, please contact our customer service team at customercare@faelynn.co.in within the stipulated 10-day period. Provide your order number, the reason for the return, and any supporting documentation, such as photographs, if applicable.

Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

Refund Timeframe:

Please allow up to 7 business days for the processing of your refund after we have received and inspected your return.

Defective or Incorrect Items:

In the rare event that you receive a defective or incorrect item, please contact us immediately at customercare@faelynn.co.in, and we will work promptly to resolve the issue.

Contact Information:

If you have any questions or concerns regarding our refund and return policy, please feel free to contact our customer service team at customercare@faelynn.co.in.

Custom Order:

Custom orders are individually crafted based on your specifications, making them unique and personalized. Due to the nature of custom products, returns and refunds are generally not accepted unless there is a defect or error on our part.

Once a custom order is placed, production begins promptly. Therefore, cancellations are only accepted within 24 hours of placing the order. After this period, cancellations will not be possible.
It is crucial that the information and specifications provided by the customer for custom orders are accurate. Faelynn is not responsible for errors or dissatisfaction resulting from inaccurate information provided during the customization process.

Throughout the customization process, our team may communicate with you to confirm details and seek your approval. It is the customer’s responsibility to respond to such communications in a timely manner to avoid delays.

Faelynn reserves the right to modify or update this policy at any time without prior notice. We appreciate your understanding and thank you for choosing Faelynn for your luxury nightwear needs. Your satisfaction is our priority, and we appreciate your trust in us.